Frequently Asked Questions
Everything you need to know about shopping with British D'sire.
What is the standard delivery timeframe for orders?
Standard delivery typically takes 3-5 business days within the UK. For international orders, shipping times vary between 7-14 business days depending on the destination and customs processing.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be unused, in their original packaging, and accompanied by proof of purchase. Please note that certain bespoke or hygiene-sensitive items may be non-returnable.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure digital payment options including PayPal, Apple Pay, and Google Pay.
Are the products on British D'sire ethically sourced?
Yes, we pride ourselves on partnering with vendors who prioritize quality craftsmanship and ethical production standards. We strive to support local artisans and sustainable brands across our general retail categories.
Do you offer international shipping?
Yes, British D'sire ships to various countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the items.